The Laundry List Blog
One of the most powerful concepts I learned in Alcoholics Anonymous was the idea of “taking one day at a time.” This August will be 10 years without a sip of alcohol, and it has easily been the best decade of my life. While I know I will never drink alcohol again, and I...
Common sense tells us that specialists make more money than generalists. If you go to your family doctor (generalist) and she tells you that she has some concerns about your heart, your doctor will likely refer you to a heart specialist. Is there any question who makes more money –...
Your ability to create relationship equity is the #1 way to make your life easier and make yourself more successful.
Let me explain.....
I like to think of Relationship Equity like a bank account. Deposits increase the balance of the account. And withdrawals decrease the balance of...
The more I have worked with business owners with all different levels of business sales, business profit, and income, it has become clear that there is a golden thread across owners with more success. They intentionally set aside more time to think. There is actual white space on their calendar,...
Over the holiday break, my wife and I took our daughters to Maui. With our daughters now at the ages of 5 and 8, we thought they were ready for the long flight over the Pacific Ocean. And they did great. We went whale watching one day, and got within 50 feet of a whale with its new born baby. We...
There is no shortage of ideas. After all, there are great ideas, good ideas, and bad ideas. As entrepreneurs, we have them flying around our heads at all times. And on top of that, there are also those bright, shiny objects that fly by, distracting us from what we know we should be doing.
...
As a reminder from my article last week, four steps comprise the journey of business ownership:
Step 1 – You are a technician working in your business. You are doing the work of a team member and are trading your time for relatively low financial results.
Step 2 – You are a ...
There are five steps that comprise the journey of business ownership:
Step 1 – You are a technician working in your business. You are doing the work of a team member and are trading your time for relatively low financial results.
Step 2 – You are a manager working in your...
Amazon, along with other big retailers, have leveled the playing field by commoditizing prices for products (and some services). If you want to buy a pocket calendar for next year, you get on Amazon, and it spits out all of the options, delivery timeframes, and prices for what you are looking...
Last week, I was fortunate enough to attend and speak at the Wash-Dry-Fold (WDF) conference on the north side of Chicago. The collaboration was amazing and it started with both Coin Laundry Association (CLA) and DLI joining forces to help make this conference a success. Almost 200 were in...
I saw this story earlier, and it moved me, so I wanted to share it with you:
A boat was docked in a tiny fishing village. A tourist complimented the local fisherman on the quality of their fish and..... asked how long it took to catch them?
“Not very long,” the fisherman...
Did you know that 20% of your efforts equal 80% of your results?
And conversely, 80% of your efforts only equal 20% of your results?
Knowing this, you MUST understand what activities add up to the few things that can create dramatic results for you and your company.
You need to spend your time on...
Not everyone is cut out to be an entrepreneur. It takes drive, patience, leadership, optimism, and the ability to shift economic resources from an area of lower into a higher productivity and greater yield.
The only way to do this is to see yourself as a value creator. And to create more...
Most drycleaners are unclear about the purpose of their marketing. If you ask a bunch of drycleaners why they do marketing, you might get answers like this:
- “For better brand awareness”
- “To get our name out there”
- “To keep up with our competitors”
- ...
Over the past year, in this Monday marketing column, I have laid out the sequence of the Client Journey. We Attract, Acquire, Appreciate, and Ascend our clients. And we keep an ever-vigilant eye out to retain clients that have become out of pattern or lost. These 4 A’s, along with the...
At times, we make certain things out to be more difficult than they really are. This can create anxiety, fear, and even paralyze us from taking action. Let’s make a commitment to not do that with marketing.
To keep things simple, at a minimum you need just a few marketing systems if...
Last week, we talked about The Money Pyramid, and how it applies to the target clients we intentionally go after.
This week, let’s look at it from a little different angle.
Where is your company on The Money Pyramid?
Where are you on The Money Pyramid?
Where do you want to be?...
I first learned about The Money Pyramid from one of my mentors, Dan Kennedy.
He proved that, on average, if you line up 100 people, clients, or companies, you will see the following segmentation:
1% are rich
4% are prosperous
15% are making a good living
60% are struggling financially (living...
Are you playing to win, or are you playing not to lose?
Most people who have a scarcity mindset are playing not to lose. They are trying to hold on to what they have, they believe opportunities and resources are limited, and to grow, they have to take something away from someone who already has...
You could have the very best marketing ideas.
The very best offers. The most exciting company news.
But if you don't have your clients' data points, you won't be able to communicate the offers and news to your clients.
I am a firm believer in delivering a similar message across many marketing...